Q. I was looking to donate
and returned back to the website to see the options to donate but couldn't
get any options for donating the amount for specifically this cause, for
example for Muzaffarnagar relief work
A. In the online donation
through our website you can mention instructions on how to use the
donation later in the interface. A screenshot is pasted below. One can
email also to inform us about how and where to use your donation.
Q. Kindly send me your bank
account details to enable me to remit my Zakath via EFT. I bank with ICICI
A. You need to email us at
firstname.lastname@example.org for our account details.
Q. Why dont you put your bank
account details on your website?
A. Earlier we had made our
bank account number public, but then people deposited donations but do not
inform us. This way we do not know who donated. Source of donation has to
be known. Unnamed/Anonymous donations are
taxable and problematic for audit/accounting of trusts/NGOs.
Q. I donated to your charity
Rs.4000 Zakat, I want to know how can I get the 80g tax exemption
certificate from you?
A. Your receipt has
required information. Next financial year when you are getting your IT
return filed (generally around July), you will need the details in the receipt.
Please contact your Chartered Accountant for more details.
Q. Regarding contribution to
XYZ riot victims, on charity alliance, how will they come to know that the
contribution of this cause and not for any other ongoing projects?
A. Once you click the pay
& finish button in the "shopping cart" there is a "Special Instructions"
section on the page where you need to fill you Billing details. You may
mention there it is for XYZ victims only or as you would like the donation
to be used.
Q. Can you keep my donation
A. Yes, but if any
government agency (generally Income Tax Deptt) asks for list of donors we
have to submit accordingly.
Q. Is this organization
associated with any other organization or works with any larger
A. We are not "associated"
with any organisation per se. But as have presence of staff in Delhi and
West Bengal's Murshidabad, when we have to work in other areas, for
example Assam, we channels relief funds through a reliable & trustworthy
Q. What is the use of bank
interest in your organisation. Is it approved use by ulema?
A. Yes, but as ulemas
differ in their opinion, let us know if you want any specific use.
Q. I read that you guys only
accept Indian entities as charity donors in your site. I am from New
Zealand and I am not an Indian citizen, however, I would still like to use
your site to donate a Qurbani, would that be ok?
A. Yes, as we have not
sought permission from authorities to accept funds from non-Indians. You
will have to look for an Indian passport holder friend to make a payment
on your behalf.
Q. Do u accept fidya
for per poor Rs.20/- for 30 days?
A. Yes. But, how did you
calculate fidya at Rs 20? You need to add the cost of cooking a
that meal, like add cost of oil, spices, salads if used, cooking gas, etc,
as you are supposed to feed the poor a cooked meal. Rs 30-50 a meal will
be an average meal. But of course, you know better. And if you are not
sure you are calculating it correctly ask your neighbour. Allah knows what
is in our heart, so there is no problem whatsoever in which amount you
think is correct for Fidya.
Q. Why does Charity Alliance
prefer Debit Cards to Credit Cards or Netbanking?
A. If you are using our
website to pay online debit cards are the best with least processing fees.
Processing fees is listed here (we have privilege account with them)
Best is using Transfers directly into our bank account. Email us for our
Q. Is there a way I can add
Charity Alliance as a biller to my net banking account?
A. Once you add us as a
"Beneficiary" in your netbanking account of your bank, it is as good as
being a "biller". Its just that we wont be sending any bills. Technically
that's being a "payee". Whenever you feel like donating you login to your
netbanking account select us from the list of added beneficiaries and
transfer the amount. The only thing is that you please ALWAYS inform us
whenever you transfer anything.
Q. I am trying to make
a donation online and it says "Transaction Failure"?
A. As listed by CCAvenues
there can be several reasons for this failure like Invalid Card Number /
Expiry Date or Insufficient Funds. You may use a different card and also
make sure that you enter your billing name & address exactly as they
appear on your bank statement. Shipping address should be where your
receipt/correspondence have to be sent.
Q. Why do I need to give a
A. Online payments are
processed that way. The payment processing company needs that. But dont
worry, we would not be shipping any thing to you except your receipt!
Shipping address should be your current address and Bill address should be
as in the records of your bank.
Q. I am an NRI, can I send
you money by Western Union?
A. Sorry, one can use
Western Union for individual and not for organisations. Some NRI Some donors
have informed us that UAE Exchange doesn't allow sending to NGO in compliance
with RBI guidelines. For transferring donation, you will need to have an
Netbanking enabled account with some India-based bank. Or you can pay online
use a credit card. Our online credit card payments is SECURE, by highest
security standards. We do not get to see any of your card details.
Q. I am an NRI, do I need to
provide my PAN details?
A. PAN is not mandatory
for NRIs. But it would be advisable to get yourself a PAN if you do not have